Automatic translation in Salesforce: How your support team can save hours every day

In a globalised business world, efficient communication across language barriers is crucial. In customer service in particular, manually translating queries and responses can be time-consuming and error-prone. With DeepL in Salesforce, support teams can automate this process and save a significant amount of time.

Why automatic translation is essential in customer service

Support teams face the daily challenge of handling enquiries in different languages. Without automated translation, employees must:

• Manually enter emails into translation tools

• Check and correct translations

• Formulate responses in the target language

This process is not only time-consuming, but also carries risks:

- Misunderstandings

- Loss of the original response

- Quality differences due to non-standardisation

Automatic translation in Salesforce eliminates these problems by integrating seamlessly into existing workflows.

DeepL for Salesforce: Seamless integration for efficient translations

The DeepL for Salesforce application allows you to translate texts directly within Salesforce. Key features include:

• Automated translation of emails, chat histories and other text fields,

• Glossary function to translate company-specific terms consistently,

• Define terms not to be translated to leave brand names or technical terms unchanged,

• text optimisation with DeepL Write for stylistically consistent and grammatically correct responses.

These features not only speed up the translation process, but also improve its quality.

Practical use cases in everyday support

Ein typisches Szenario: Ein Kunde sendet eine Anfrage auf Französisch. Mit DeepL for Salesforce wird:

1. Die eingehende E-Mail automatisch ins Deutsche übersetzt,

2. Der Support-Mitarbeiter beantwortet die Anfrage auf Deutsch,

3. Die Antwort wird automatisch zurück ins Französische übersetzt und an den Kunden gesendet.

4. Dabei bleibt der französische, sowie der deutsche text im System für Qualitätsischerung erhalten.

Dieser automatisierte Prozess spart Zeit und gewährleistet eine konsistente Kommunikation.

Integration und Einrichtung

Setting up DeepL for Salesforce is straightforward:

1. Installation via Salesforce AppExchange,

2. linking to a DeepL API key,

3. configuration of translation rules and glossaries within Salesforce.

The application offers 100 free translations per month. Additional quotas can be added flexibly.

Advantages for your support team

• Time savings: Reduction in manual translation tasks

• Consistency: Uniform terminology thanks to glossaries

• Quality: Improved text quality with DeepL Write

• Data security: All data remains within Salesforce, no external tools required.

Conclusion

DeepL for Salesforce revolutionises customer service by breaking down language barriers and automating processes. Support teams benefit from more efficient workflows, improved communication and higher customer satisfaction.